Frequently Asked Questions

 
FREQUENTLY ASKED QUESTIONS
 
1. What is the Turnaround Time for Orders? 
We understand that all orders are rush order. That is why we offer Same Day and Next Day +1.
 - SAME DAY : (order placed before 12noon pst)  =  In factory Pick Up by 5:00-6:00pm SAME DAY.
 - SAME DAY : (order placed before 12noon pst)  =  Shipping 4pm SAME DAY.
 - NEXT DAY +1 : (order placed before 4pm pst)  =  In factory Up by After 5pm NEXT DAY.
- 2 DAYS + 1 = in Factory after 2 days production if not the following day 5:00 - 6:00pm
 - SHIPPING - Standard rates apply and will add on top after Production time is complete.
 
2. Do you COLOR MATCH?
We do not Color Match. The technology used for printing is a CMYK printing process, so therefore when printed, RGB monitor colors are simulated using Cyan, Magenta, Yellow and Black inks. Because of wide differences in monitors and how they display color, many printed (CMYK) colors do not accurately match the (RGB) colors you see on screen. Bottom line: although close, the final graphics produced are likely to include colors that do not “match” the colors seen on the monitor.
 
Therefore, there’s no guarantee graphics will accurately match a  printed sample you provide. This is due to the widely varying results from different output devices including monitors, inkjet, thermal, dye sublimation and color laser printers, papers, inks, materials and even printers. When it comes to printing color, the presses do very well, but matches are not always perfect.
 
3. What type of files can I send to 777 sign? 
All files must be print ready. 
You may send the file in the following types: Pdf and Jpeg.
Please understand when submitting files through our website it will show ONE file in our system. Multiple PDF files may be hidden in our print template when its in print production. Our website allows to upload one file at a time. Any additional PDFs may cancel depending on the quantity of the invoice. Please submit only one file at a time to avoid confusion. 
 
We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.
*NOTE: Please make sure all the fonts are outlined and the images are embedded. Convert all Pantone Colors to CMYK.*
 
 
4.  What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.
Color mode before  Color mode after
 
 
5. What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
Rich black before  Rich black after
We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
 
 
6. How do I get a grayscale images in a CMYK document?
Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow. Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary. To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
Grayscale before  Grayscale after
 
 
7. What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.
Banding
 
 
8. How can Pantone colors affect the way my job prints?
Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. All of our normal printing is done in CMYK unless you specifically order a Silver, MU, or Custom job. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors. Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like (see below). If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.
Patone
Patone
Patone
 
9. How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
Blue before  Blue beforeBlue after
 
 
10. What is overprint, and how can it ruin my file?
Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn off all overprint objects before submitting your files. In this case the logo was set to overprint. The colors from logo are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.
777sign logo before  777sign logo after
 
 
11. What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your print turn-around. We accept 300 dpi - 72 dpi files. Use your discretion.
72 DPI Resolution  300 DPI Resolution

 

12. How do I set my file with contour cut?
When creating a Contour Cut file, You must include a stroke or outline on a separate layer along with the regular full color file. The stroke or outline is used to show how it will be cut. You should name the color swatch to CutContour and name the color swatch as a spot color with settings at C= 100 M=100 Y=100 K= 100. Make sure your cut file is on a seperate layer for factory to recognize the cut file. 
 
 
ContourContour cut pathContour screenshot