Frequently Asked Questions

1. What is the Turnaround Time for Orders? 
We understand that all orders are rush order. That is why we offer Same Day and Next Day +1.
 - SAME DAY : (order placed before 12noon pst)  =  In Store Pick Up by 6pm SAME DAY.
 - SAME DAY : (order placed before 12noon pst)  =  Shipping 4pm SAME DAY.
 - NEXT DAY +1 : (order placed before 4pm pst)  =  In Store Pick Up by After 5pm NEXT DAY.
2. Do you COLOR MATCH?
We do not Color Match. The technology used for printing is a CMYK printing process, so therefore when printed, RGB monitor colors are simulated using Cyan, Magenta, Yellow and Black inks. Because of wide differences in monitors and how they display color, many printed (CMYK) colors do not accurately match the (RGB) colors you see on screen. Bottom line: although close, the final graphics produced are likely to include colors that do not “match” the colors seen on the monitor.
Therefore, there’s no guarantee graphics will accurately match a  printed sample you provide. This is due to the widely varying results from different output devices including monitors, inkjet, thermal, dye sublimation and color laser printers, papers, inks, materials and even printers. When it comes to printing color, the presses do very well, but matches are not always perfect.
3. What type of files can I send to JW Media? 
All files must be print ready. 
You may send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png
We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.
*NOTE: Please make sure all the fonts are outlined and the images are embedded. Convert all Pantone Colors to CMYK/RGB.*
4.  What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.
Color mode before  Color mode after
5. What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
Rich black before  Rich black after
We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
6. How do I get a grayscale images in a CMYK document?
Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow. Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary. To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
Grayscale before  Grayscale after
7. What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.
8. How can Pantone colors affect the way my job prints?
Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. All of our normal printing is done in CMYK unless you specifically order a Silver, MU, or Custom job. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors. Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like (see below). If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.
9. How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
Blue before  Blue beforeBlue after
10. What is overprint, and how can it ruin my file?
Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn off all overprint objects before submitting your files. In this case the logo was set to overprint. The colors from logo are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.
JW Media logo before  JW Media logo after
11. What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your print turn-around. We accept 300 dpi - 72 dpi files. Use your discretion.
72 DPI Resolution  300 DPI Resolution


12. How do I set my file with contour cut?
When creating a Contour Cut job, You must include a stroke or outline on a separate layer along with the regular full color file. The stroke or outline is used to show how it will be cut.
STORE PICKUP ONLY: On the last step, you would need to create a screenshot that shows how you want the graphic to be cut. The negative space (black fill) will be removed and the positive space (white) will remain on the sheet.
ContourContour cut pathContour screenshot