General Questions

 
1. How do I signup to be a member?
You can sign up by clicking "create an account" at the top left corner.
 
2. Does JW Media have specifications on how to set up my artwork before submission?
Yes. Under About us>F.A.Q.s tab above, you will find lots of information on how to set up you files.
 
3. Does JW Media have templates I can download to help me with my artwork?
Templates are available from our Templates tab located at the bottom of the website page. All our templates are free to download as many times as you want. EPS templates are available for people who use illustrator and we also have JPG templates for all other programs. CLICK HERE! to access the page.
 
4. Where can I check the status for my orders?
When logged in, you can click on the Order Status page located on the menu bar. You then click on My Orders. This tab will show you more in detail of what your job status for each order is.
 
5. What if I have a job that is not available on the site?
We have an estimating service that will check to see if we can do the job, and if we can, give you a price within 24 hours. When logged in, under Estimate on the menu bar, the Estimates link will take you to our estimating form. Or click here. 
 
6. How can I contact JW Media incase I have questions?
We have many ways you can contact JW Media Customer Support. Contact us by phone 702 405-7777. Contact us by email: jw777sign@gmail.com
 
7. What do I do if I have a problem with my printed job?
There are mutiple ways to get your problem solved quickly. You can e-mail us or give us a call at: 702 405-7777.
 
8. Can I place my order by mail or through email?
All JW Media orders must only be ordered through the website. No exceptions can be made.
 
9. What browsers work best with your web site?
We recommend using the latest version of all browsers with our website.
 
10. How long will it take for my shipment to be at my location if I used UPS Ground?
Below will show you the estimated turnaround time from Las Vegas, NV to anywhere in the United States region.