Our Help Center

1. Can anyone signup to be a member?
This is a Trade-Only website. Only valid resellers can sign-up.
 
2. Does JW Media have specifications on how to set up my artwork before submission?
Yes. At the top of the page, About us>F.A.Q.s, you will find lots of information on how to set up your files. The File Submission FAQ's page will give you detailed information on common issues and tips.
 
3. Does JW Media have templates I can download to help me with my artwork?
Templates are available on our "Templates" located at the top of the webpage. All our templates are free to download as many times as you want. Templates come in zips of (.jpg, .pdf, .epf). Choose whichever will suit you.
 
4. Where can I check the status for my orders?
When logged in, under My Account>View your order history, will give you status on all your pending orders.
 
5. How do I Cancel an Order?
Orders that have passed the Processing Status, cannot be Refunded/Canceled unless stated otherwise by the processor. If your order is still in processing, please contact us to make adjustments to the order.
 
6. How can I contact JW Media in case I have questions?
You can contact us directly at: 702 - 405 - 7777. Or by e-mail at info@777sign.com
 
7. What do I do if I have a problem with my printed job?
There are mutiple ways to get your problem solved quickly. Under the Contact Us tab below, you can email us at: info@777sign.com or call at: 702 - 405 - 7777.
 
8. Can I place my order by mail or through email?
All JW Media orders must only be ordered through the website. No exceptions can be made.
 
9. What browsers work best with your web site?
We recommend using the latest version of all browsers with our website.
 
10. Does JW Media offer a pricing or weight guide for shipping?
We do not provide a pricing or weight list, but you may get immediate shipping pricing on our website when placing an order.
 
11. What type of shipping services does JW Media use?
We currently use UPS/FEDEX to ship our packages.
 
12. Does JW Media provide shrink wrapping?
We do not provide shrink wrapping as a service. If I am outside the US and Canada am I responsible for paying UPS/FEDEX the custom fees (ie: taxes, duties, etc.) on shipping? Yes. All international customers are responsible for paying the custom fees (i.e.: taxes, duties, etc.) to UPS/FEDEX upon receiving the order. 4over Inc. will only charge our customers for shipping fees.
 
13. If I am outside the US and Canada am I responsible for paying UPS/FEDEX the custom fees (ie: taxes, duties, etc.) on shipping? ?
Yes. All international customers are responsible for paying the custom fees (i.e.: taxes, duties, etc.) to UPS upon receiving the order.