Frequently Asked Questions
WHOLESALE PRINTING FAQ
Frequently Asked Questions About Ordering from 777 SIGN
Find answers to common questions about wholesale printing, account registration, artwork requirements, proofs, CMYK color, die-cut printing, production turnaround, shipping, local pickup, order changes, claims, and reprints.
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Before Placing an Order 777 SIGN is a B2B wholesale trade printer. Customers are responsible for submitting accurate, print-ready artwork and reviewing all order specifications before sending an order to production. |
Account & Wholesale Ordering
Is 777 SIGN a trade-only printing company?
Yes. 777 SIGN is a B2B wholesale trade printer serving print resellers, sign shops, printing companies, marketing agencies, graphic professionals, promotional businesses, commercial buyers, and other qualified business customers.
Do I need an account to place an order?
Yes. Customers must register for an account before ordering. Your account allows you to place orders, review order status, access order history, and manage your wholesale purchases.
How do I receive a quote?
Most standard product pricing is available directly through our website after selecting the product specifications, quantity, turnaround time, and shipping method. Customers should register or log in to access available pricing and ordering options.
Do you provide additional discounts or price matching?
Our website pricing is already structured as wholesale trade pricing. Additional discounts and competitor price matching are generally not offered unless otherwise stated by 777 SIGN.
Artwork & File Preparation
Do you provide graphic design services?
No. 777 SIGN is a wholesale production printer and does not provide graphic design services through the wholesale website. Customers are responsible for supplying complete, print-ready artwork.
What file format should I upload?
Print-ready PDF files are recommended whenever possible. Artwork should be created at the correct dimensions and carefully reviewed before submission.
Does 777 SIGN check or correct my artwork?
Customers are responsible for the accuracy of submitted artwork. We do not automatically correct spelling, QR codes, phone numbers, sizing, layout, design, color choices, or other artwork content.
Can I replace my artwork after I submit the order?
Artwork may only be changed while the order is still eligible for modification. Once the order has been sent to print or entered production, the artwork cannot be replaced, changed, or corrected.
How long do you keep previously uploaded artwork?
Artwork files may only be retained for a limited period. For older reorders, customers may be required to upload the artwork again. We recommend keeping your own permanent copy of all production files.
Proofs & Approval
Can I receive a proof before printing?
Yes, when an e-mail proof option is available and selected. Customers must review and approve the proof through the provided approval method before production can continue.
Does approving a proof mean 777 SIGN checked my artwork for mistakes?
No. Proof approval confirms that you have reviewed and accepted the file for production. Customers remain responsible for spelling, content, dimensions, QR codes, phone numbers, colors, layout, and all other artwork details.
What happens after I approve my proof or click Send to Print?
Once an order is approved and sent to production, the file is considered final. Changes, cancellations, artwork replacements, or corrections may no longer be possible.
Color & Printing
What color mode should my artwork use?
Artwork should be prepared in CMYK color mode whenever possible. RGB artwork may be converted for production, which can result in visible color changes.
Do you provide Pantone, PMS, RGB, HEX, or brand color matching?
No. 777 SIGN does not provide exact PMS, Pantone, RGB, HEX, brand-color, previous-order, or physical-sample color matching. Standard printing is produced using CMYK, and exact color reproduction cannot be guaranteed.
Why does my printed color look different from my monitor?
Monitors create color with RGB light, while printed products reproduce color with CMYK ink on physical materials. Screen brightness, monitor calibration, material type, ink coverage, lighting, and the printing process can all affect how a color appears.
How should I prepare blue and black colors?
Please review our Color Optimization Guide for recommendations on CMYK blue settings, rich black for fabric, RGB-to-CMYK conversion, and other important color-preparation guidelines.
Die-Cut & Contour-Cut Printing
Do you offer custom die-cut or contour-cut printing?
Yes. Selected products can be produced with custom contour or die-cut shapes when properly prepared artwork and cutline files are supplied.
What does a die-cut file require?
Die-cut jobs require properly prepared vector cut paths. Cut paths should be closed, continuous, free of duplicate paths, and aligned with the print artwork. Raster JPG or PNG images cannot be used as cut paths.
Where can I find the complete die-cut artwork requirements?
Please review our Die-Cut Printing Guide before preparing or uploading any custom-cut artwork.
Production & Turnaround Time
When does production turnaround begin?
Production turnaround begins after all required artwork has been uploaded, any required proof has been approved, and the order has been released to production.
Does uploading artwork automatically send my order to print?
Not necessarily. For orders using the artwork-upload workflow, the production timer does not begin until the required files are uploaded and the order is released using the Send to Print function.
Are turnaround times guaranteed?
Production turnaround times are estimates based on normal production conditions. Complex jobs, artwork issues, equipment conditions, high order volume, proof delays, or other production factors may affect completion time.
Are printed products always the exact requested dimensions?
Large-format printing and finishing involve normal manufacturing tolerances. Heating, drying, cutting, sewing, material movement, and finishing processes may result in slight dimensional variation.
Shipping & Delivery
Does production turnaround include shipping time?
No. Production turnaround and carrier transit time are separate. Shipping begins after production has been completed and the package has been transferred to the carrier.
Does expedited shipping guarantee my order will arrive by a specific date?
777 SIGN is not the shipping carrier and cannot guarantee carrier delivery times. Selecting an expedited shipping service does not change the production turnaround unless an expedited production option is also ordered.
Is 777 SIGN responsible for carrier delays?
No. Once a shipment has been transferred to the carrier, transit delays, weather delays, routing issues, missed scans, or other carrier-related delivery problems are outside of 777 SIGN's control.
Can I request Saturday or weekend delivery?
Weekend delivery availability depends on the selected carrier, destination, and shipping service. Customers should not assume Saturday or Sunday delivery unless the carrier service selected specifically includes it.
Local Pickup
Can I pick up my order in Las Vegas?
Yes, local pickup may be selected for eligible orders produced at our Las Vegas facility. Please wait until the order status confirms that your order is ready for pickup before arriving.
What are the local pickup hours?
Pickup availability may vary by business day and production schedule. Please refer to your order notification or contact customer service if you need to confirm availability before arriving.
Order Changes & Cancellations
Can I cancel an order after it is placed?
Orders may only be canceled while they are still eligible for cancellation and have not entered production. Once an order has been released to print or production has begun, it cannot be canceled.
Can I change the size, quantity, finishing, or shipping method after production begins?
No. Once production has started, product specifications, quantities, finishing options, and artwork generally cannot be changed.
I uploaded the wrong artwork. Can you stop the order?
If the order has already been sent to print or entered production, we may not be able to stop or replace the artwork. Customers are responsible for confirming that the correct file has been uploaded before releasing the order to production.
Claims, Reprints & Returns
What should I do if there is a problem with my order?
Inspect all products immediately after receiving or picking up your order. Any claim regarding damage, defects, missing items, or production concerns must be reported to 777 SIGN within five (5) calendar days of receipt.
What information should I provide when submitting a claim?
Please provide your order number, a clear description of the issue, the quantity affected, and clear photographs showing the problem. Additional photographs or information may be requested during review.
What happens if I report an issue after five days?
Claims submitted outside the five-day inspection and reporting period may not be eligible for replacement, reprint, credit, refund, or other claim resolution.
Are all sales final?
Yes. Because printed products are custom manufactured to customer specifications, sales are final except when 777 SIGN determines that an eligible production defect or other approved claim requires a remedy.
If a reprint is approved, can I change the artwork or product specifications?
No. Approved reprints or replacement products are produced using the same artwork, specifications, finishing options, and shipping method as the original qualifying order unless otherwise authorized by 777 SIGN.
Can I upgrade shipping on an approved replacement or reprint?
When available, expedited shipping may be requested at the customer's expense. An approved replacement or reprint does not automatically include an upgraded shipping method.
Ordering Multiple Designs
Can I upload multiple different designs under one print job?
Each unique artwork file may need to be ordered as a separate job or line item depending on the product. If different designs are required, create the appropriate individual jobs for each artwork file.
Is there a minimum order quantity?
No Minimum quantities or minimum charges. Some products can be ordered in bulk, while others may have production minimums and turnaround time.
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Still Have a Question? Please review the applicable product page, Color Optimization Guide, Die-Cut Printing Guide, and Terms & Conditions before ordering. Customer Service: info@777sign.com | (702) 754-5052 |